Software Maintenance and Support

You’ve made a significant investment of time and resources in your software. Now you need to take steps to ensure that you get the best ROI by outsourcing your software maintenance and support. When arranging for application development in India, such as through the talented team at Shrisaitech, you should also know about the software maintenance services we provide to our clients.

We offer a full range of support services to meet your company’s needs. What we provide is especially crucial for organizations that are finding the cost of IT to be prohibitive for continued in-house service. For them, it makes eminent sense to forge a partnership with an India-based software development company.

Software maintenance can require a great deal of time and resources, and when such services are in short supply domestically, savvy business owners know just how beneficial it can be to outsource maintenance and support. You can improve your efficiency and lower the costs associated with research and development needed to improve your software over successive iterations when you partner with Shrisaitech’s team of creative experts.

Types of Services

Technical Improvements

Optimization Restructuring or Rewriting

Software Enhancements

Augmentation of software by fixing minor glitches, streamlining certain finer nuances and an overall refinement of the end product.

Regular Upgrades

Aid in upkeep and improvement of software and addition of new features and functionalities.

Real-time Support

Support in constant analysis and problem solving, bug fixing and correcting technical snags.

Technical Modifications

Thorough recoding, remodeling, and reconstructing of software upon requirement.

Helpdesk Assistance

Round the clock on-call helpdesk support for any and all disruptions.

SOFTWARE MAINTENANCE & SUPPORT SERVICES

Shrisaitech provides professional Software Maintenance & Support for our Custom Software Solutions as well as for most software systems and applications developed by third parties. We have evolved a mature and well-defined application support and maintenance process that allows us to effectively and efficiently capture the application environment as well as the business activity.

Our services offering includes:

  • Analysis & Diagnosis
  • Issue detection
  • Security audits
  • Task/bug tracking systems deployment & customization
  • Workaround provisioning
  • Hot fixes
  • New releases & updates
  • Service and feature packs delivery

Software Maintenance & Support – Long-Term Solutions

Our processes and teams have been built on a foundation that begins with the idea of a proactive approach to software support and maintenance. Our methodologies and systems focus on consistent stability, long-term functionality, and rigorous preventive maintenance to avoid problems that typically arise from less than complete or short-term solutions.

Our key strengths include:

  • Initial Software Application Installation Support
  • Software Application Integration Support
  • Day-to-day Software Application Support
  • Perfective & Corrective Maintenance
  • Adaptive Maintenance
  • Scheduled Maintenance

Software Maintenance & Support – Consistent, Flexible, Effective

Our Maintenance & Support Services include direct access to experienced, knowledgeable, and trusted support specialists through flexible service options including telephone, e-mail and trouble tickets to ensure timely and efficient issue resolution. This overall approach has consistently allowed our clients to reduce recurring maintenance costs while maximizing uptime and availability.