Shrisaitech provides professional Software Maintenance & Support for our Custom Software Solutions as well as for most software systems and applications developed by third parties. We have evolved a mature and well-defined application support and maintenance process that allows us to effectively and efficiently capture the application environment as well as the business activity.
Our services offering includes:
- Analysis & Diagnosis
- Issue detection
- Security audits
- Task/bug tracking systems deployment & customization
- Workaround provisioning
- Hot fixes
- New releases & updates
- Service and feature packs delivery
Software Maintenance & Support – Long-Term Solutions
Our processes and teams have been built on a foundation that begins with the idea of a proactive approach to software support and maintenance. Our methodologies and systems focus on consistent stability, long-term functionality, and rigorous preventive maintenance to avoid problems that typically arise from less than complete or short-term solutions.
Our key strengths include:
- Initial Software Application Installation Support
- Software Application Integration Support
- Day-to-day Software Application Support
- Perfective & Corrective Maintenance
- Adaptive Maintenance
- Scheduled Maintenance
Software Maintenance & Support – Consistent, Flexible, Effective
Our Maintenance & Support Services include direct access to experienced, knowledgeable, and trusted support specialists through flexible service options including telephone, e-mail and trouble tickets to ensure timely and efficient issue resolution. This overall approach has consistently allowed our clients to reduce recurring maintenance costs while maximizing uptime and availability.